terms & conditions

1.          Redemption Terms and Conditions

1.1        These are the terms and conditions on which we supply products to you when you redeem your Select Code. These products can be either gift cards or digital codes and some of these products may also have their own specific terms and conditions which will be either available to view in the product description or via a link within the product description.

 

1.2        Please read these terms and conditions carefully before you redeem your Select Code and submit your order to us.  They tell you who we are, how we will provide the products to you, how we may each change or end the contract, what to do if there is a problem and other important information.

 

2.          Who we are and how to contact us

2.1        We are Hawk Incentives Limited a company registered in England and Wales.  Our company registration number is 4155659 and our registered office is at Westside, London Road, Hemel Hempstead, Herts HP3 9TD.   

 

2.2        You can contact us by telephoning our customer service team at 0344 693 9901, by writing to us at our registered office address detailed above or, via email at customerservice@select-your-reward.co.uk If we have to contact you we will do so by writing to you at the email or postal address you provide to us in your order. 

 

2.3        When we use the words “writing” or “written” in these terms this includes emails and when we use the words “redeem” or “redemption in these terms this refers to redemption of Select Codes.

 

3.          Our contract with you

3.1        Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.  We will assign an order number to your order which will be provided to you when we notify you that your order has been accepted.

 

3.2        Our products are supplied subject to availability.  Unfortunately, we are only able to accept orders from and deliver products to you within the UK or the Republic of Ireland. 

 

4.          Our products

4.1        The images of our products on our website are for illustrative purposes only and although we make every effort to display the colours accurately, we cannot guarantee that a device’s display of colours accurately reflects the colour of the products.  As such your product may vary slightly from these images. 

 

4.2        We may make changes to the products from time to time to reflect changes in relevant laws and regulatory requirements that we are obliged to comply with, to implement minor technical adjustments and improvements which will not affect your use of the products or to reflect any changes made by the supplier of those products.  If we need to make more significant changes we will notify you and offer you a substitute product of no less specification and equivalent value or, if this is not acceptable to you contact us to end the contract before the changes take effect.

 

4.3        The gift cards or digital codes that we provide cannot be exchanged for cash and each retailer operates its own policy on issuing change, where applicable.

 

4.4        The funds on gift cards or digital codes are not covered by the Financial Services Compensation Scheme.  In the unlikely event of the issuer of the gift card or digital code becoming insolvent some funds on a gift card or digital code may not be available to spend.

 

4.5        All gift cards and digital codes are provided with a specified validity period.  After this period of time has elapsed the gift cards and digital codes become void and cannot be redeemed.  No refund will be available to you of funds which have not been spent by the expiry of the specified validity period.

 

4.6        The value of the products will be as detailed on the website.  This may be subject to change from time to time.

 

5.          How We Will Deliver the Products to You

5.1        There will be no additional charge for delivery of the gift card(s) to you, which for a physical gift card, will usually be made via Royal Mail first class post.  Subject to availability, if the product you have ordered is a physical gift card we will aim to deliver it to you as soon as reasonably possible and in any event endeavour to have done so within five (5) Business Days after the day that we accept your order.  If the product you have ordered is a digital code we will email this to you within twenty-four (24) hours of the day after the date that we accept your order.

 

5.2        Once you have redeemed your Select Code and received confirmation of the order from us you will own the products and once it has been delivered to you it will be your responsibility. 

 

5.3        You are solely responsible for inspecting the products on delivery and must contact us via email or telephone within forty-eight (48) hours of your delivery being made if the products you have received are incorrect, damaged or faulty and/or of any delivery discrepancies and if we are unable to resolve the issue you must return all incorrect, damaged or faulty products to us as soon as possible.  You are responsible for safe carriage of the products to us and we recommend you obtain proof of postage.  Once we have received the returned products from you we will provide you with a replacement or equivalent product.

 

5.4        We will not be responsible for any failure or delay in providing the products to you where this happens because the information you have provided to us is incorrect or incomplete and we may make an additional charge to compensate us for any extra work that is required by us as a result of you having provided incomplete or incorrect information

 

5.5        If you have given us correct and complete information but do not receive the products you have ordered please contact us and we will provide you with a replacement or equivalent product.  We recommend that you wait at least ten (10) Business Days from the date that you ordered the product before you initiate this process.  If we can transfer the funds from the original product you ordered to the replacement you can simply destroy the original gift card.  However, if this is not possible and the original product arrives you must return the original product to us as soon as possible.

 

5.6        If our supply of the products is delayed by an event outside our control then we will take steps to minimise the effect of the delay and provided that we do this we will not be liable for delays caused by the event. 

 

6.          Suspension of the contract

6.1        We may have to suspend the supply of product to temporarily a) deal with technical problems or make minor technical changes; b) update the product to reflect changes in relevant laws and regulatory requirements; and c) make other changes to the product. 

 

7.          Your rights to end the contract

7.1        You can end your contract with us if: a) what you have bought is faulty or mis-described or b) because of something we have done or told you to do (this will include changes to the product or these terms that you do not agree with, where we have corrected information that was provided in error and you do not wish to proceed, where delivery may be significantly delayed because of events outside of our control, or where we have or will suspend supply for technical reasons).

 

7.2        To end the contract with us, please let us know by calling us on 0344 693 9901 or email us at customerservice @select-your-reward.co.uk. Once you have registered your request we will either remove the funds from your card, in which case we will ask you to dispose of the card, or where this is not possible, ask you to post your product back to us.  You must do this within fourteen (14) days of the date on which you received the product.  Once we receive your returned product we will send you a replacement gift card to the same value by way of a refund.  We do not accept responsibility for the loss of your returned goods or postage charges for lost returns.

 

8.          Problems and Complaints

8.1        If you have any questions or complaints about the products please contact us. You can email us at customerservice@select-your-reward.co.uk or contact us by telephone on 0344 693 9901. 

 

9.          Your Legal Rights

9.1        We are under a legal duty to supply products that are in conformity with this contract.  If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.  Nothing in these terms will affect your legal rights.

 

10.        Our responsibility for loss or damage suffered by you

10.1      We are responsible to you for foreseeable loss and damage caused by us.  If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contact.  We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

 

10.2      We only supply our products for domestic and private use.  If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

 

10.3      We may transfer this agreement to someone else.  We may transfer our rights and obligations under these terms to another organisation.  You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.

 

10.4      Nobody else has any rights under this contract (except someone you pass your guarantee on to).  This contract is between you and us.  No other person shall have any rights to enforce any of its terms.

 

10.5      If a court finds part of this contract is illegal, the rest will continue in force.  Each of the paragraphs of these terms operates separately.  If any court or relevant authority that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

10.6      Even if we delay enforcing this contract, we may enforce it later.  If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

 

10.7      These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.