FAQs

Can I spend my Select code directly instore?
No, your code must be exchanged here for one or more eGifts or Gift Cards.
Does my Select code have an expiry date?
Yes, it does. The expiry date will be clearly displayed within the email or print-out that you have been issued with.

Once your code has expired, it cannot be used or reactivated in any way.
What do I do if my Select code isn’t working?
If your code is still valid (within its expiry date), please complete the Contact Us form and we will be in touch as soon as possible.
How do I redeem more than one Select code?
Once you have entered your first code on the homepage and clicked redeem, you will be able to add additional codes to your balance using the View/Add Codes button on the Shopping page.
Can I redeem Select codes from two different companies at the same time?
Unfortunately, you will need to redeem them separately - sorry!
Do I have to spend the full value of my Select code?
Yes, you will need to spend it all at once!
What can I exchange my Select code for?
Please redeem your code to reveal the full list of options available to you. 
Can I exchange my Select code for more than one retailers eGift or Gift Card?
Yes, you can split the value of your code across multiple different products.
Can I spend my eGift or Gift Card on the retailer's website?
This depends on the retailer – before you order your eGifts or Gift Cards please check out each products T&C’s.
These are either found directly within or accessible via a link within the product description.
How long will my eGifts or Gift Cards take to arrive?
  • eGifts will be sent to you via email within 24 hours*.
  • Gift Cards will be delivered to you via post within 3-5 working days*. Please note, this may be affected by your local postage service - especially during busy periods.


*Subject to availability.
What do I do if I haven’t yet received my eGifts or Gift Cards?
Firstly, please check your spam/junk folders for eGifts.

Otherwise, if your eGifts have not arrived within 48 hours, or Gift Cards within 5 working days, please complete a Contact Us form.
I entered an incorrect email or delivery address during checkout – what do I do?
Unfortunately we are unable to refund or replace missing Gift Cards if the delivery address provided is incorrect.

If the email address provided was incorrect, please complete the Contact Us form - if your eGift has not already been redeemed by a third party, it can be resent to a new address.
What do I do if my Gift Card has arrived damaged or is incorrect?
We’re sorry if this has happened - please submit a Contact Us form, referencing your order number and we will be in touch as soon as possible.

Please treat your Gift Cards as cash – we cannot replace any that are lost, stolen or damaged once you’ve received them.
I have lost my eGift/Gift Card – what do I do?
eGifts can be re-sent if you have lost or accidentally deleted them (providing they are still valid), but we cannot replace eGifts that have been redeemed by a third party if an incorrect email address was provided during checkout.

Gift Cards should be treated as cash – we cannot replace any that are lost, stolen or damaged once you’ve received them.
Can I return my eGift/Gift Card or swap it for cash?
We’re unable to exchange rewards of any kind, either for an alternative or cash.
How long do I have to spend my eGifts/Gift Cards?
Validity periods may vary from product to product – before you order your eGifts/Gift Cards please check out each products T&C’s.
These are either found directly within or accessible via a link within the product description.
How do I contact you?
Please complete the Contact Us form and we will be in touch as soon as possible.
How can I buy Select codes for my company?
Please call us (Hawk Incentives) on 0207 4198189 or complete the Contact Us form.